The benefits of our service desk go well beyond basic help-desk support. In addition to providing multi-tiered end-user assistance, our service desk acts as a centralized hub for any array of services. From proactive monitoring and maintenance to incident, change, problem management. The service desk delivers a highly responsive IT management solution designed to empower your team to focus on more pressing, strategic goals.
- Available 24x7x365
- Customizable end-user interfaces (phone, email, and/or online)
- Adhering to strict service-level agreements (SLA)
- Regulated by ITIL best practices
- Fully staffed with MSSI’s employees, not contractors, to ensure consistent service and improvement-over-time
Interested in how MSSI Ongoing Support can benefit your business?