The benefits of our service desk go well beyond basic help-desk support. In addition to providing multi-tiered end-user assistance, our service desk acts as a centralized hub for any array of services. From proactive monitoring and maintenance to  incident, change, problem management.  The service desk delivers a highly responsive IT management solution designed to empower your team to focus on more pressing, strategic goals.

  • Available 24x7x365
  • Customizable end-user interfaces (phone, email, and/or online)
  • Adhering to strict service-level agreements (SLA)
  • Regulated by  ITIL best practices
  • Fully staffed with MSSI’s employees, not contractors, to ensure consistent service and improvement-over-time

Interested in how MSSI Ongoing Support can benefit your business?
Contact us